Eliminate dry runs. For good.
How much does it cost your company to roll a crew to a job site that isn't ready? Built for home-builder subcontractors: receive service requests with photo proof the site is ready, schedule and assign crews, and track the work to done — in real time.
The ultimate solution for home-builder subcontractors.
A dry run costs you a crew, a truck, and a day.
Your client says the site is ready. It isn't. milestoneMESSENGER Service Request Edition puts the burden of proof where it belongs — before your crew ever rolls — and keeps score of the clients who waste your time.
- Requests with proofClients pick the community, address, and service type — and the app prompts them with your readiness checklist for that exact service.
- Photo requirementsClients photograph the site to prove it's ready. Frequent dry-runners can be required to upload photos on every request.
- Dry-run scorekeepingEvery client carries a running record — total requests, total dry runs, success percentage. You know exactly who's costing you money.
- Real-time crew trackingStart and Done taps with timestamps and optional GPS — you and your client both know the moment work begins and ends.
From request to done — no wasted trips.
Clients request service
Your white-label portal carries your company name and logo. Customers pick the community, address, and service type — with your checklist answered and ready-site photos attached before the request ever reaches you.
You agree, schedule & assign
Work out the date with the customer in the internal Messenger, then drag and drop the service onto the schedule — color-coded red for today, yellow for tomorrow, black for future, green once the crew has started.
Crews deliver — and it's verified
The crew is notified and works the service as milestones, so you track progress in real time. Check the finished work: if it's incomplete or unsatisfactory, undo the milestone and the service goes right back on the schedule.
Everything between "we need you" and "job done."
Service checklists
Every service type carries its own readiness checklist — the app prompts your clients with it automatically, so nothing is "forgotten."
Photo proof
Clients photograph the ready site as part of the request. Require it per-client for the ones who cause repeat dry runs.
Color-coded queue + HOTpotato™
Date-sorted requests at a glance — today, tomorrow, future, started — with the HOTpotato™ Schedule keeping urgent work impossible to miss.
Crew assignment
Pick the scheduled date, select a crew leader, add descriptions, and hand the crew everything — including access to project files.
Success percentage
52 requests, 7 dry runs, 97.4% — every client's record in plain numbers, right on their profile. Data for your next pricing conversation.
Built-in messaging
Dry-run messages and photos go straight to the manager and the client, and every conversation is archived with the request — thumb-friendly via ThumbinIT™.
Made for the companies that build America's neighborhoods.
Shower waterproofing. Garage doors. Fireplaces. Concrete pouring. Tile. Gutters. Site trash haul-off. If your crews work residential construction jobs for homebuilders, this was built for exactly your day.
Why these trades, specifically?
Because their work only exists when someone else's work is finished. A waterproofer can't waterproof an unframed shower. A garage-door crew can't hang a door in an opening with no header or power. A concrete crew can't pour without forms set and inspection passed. Your whole business is dozens of short, high-volume jobs a week, spread across communities and superintendents — and every job depends on a site being actually ready.
That's why the Service Request Edition attaches a readiness checklist to each service type, makes the superintendent answer it with photos before the request lands, and keeps a dry-run score on every client. The superintendents who respect your time get faster service; the ones who don't get a number next to their name.
- Shower waterproofingChecklist: seat framed · niches framed · flange installed · chipping complete — with photos.
- Garage doorsOpening framed square · header set · power at the ceiling.
- Concrete pouringForms set · pre-pour inspection passed · truck access clear.
- Tile & fireplacesWaterproofing cured and area clean · framing done and gas stubbed in.
- Gutters & trash haul-offFascia and roof complete · containers accessible and driveway clear.
Working for national builders
When your client is a builder the size of D.R. Horton, you serve dozens of superintendents who each think their lot is the only one.
The white-label portal gives every superintendent one clean way to request your service — under your company's name and logo — instead of texts, voicemails, and drive-by requests. Every request carries the community, the lot, the checklist, and the photos, and every superintendent carries a success percentage. When the builder asks why a house slipped, your timestamped record shows exactly when you were requested, when the site was ready, and when you delivered.
Running several crews
Three crews, five communities, forty requests a week — the schedule is the business.
Requests arrive date-sorted and color-coded, you drag and drop each one to a crew, and every crew leader gets the lot, the files, and the instructions on their phone. The live map shows all your trucks at once with miles and ETA to their next stop, Start/Done taps tell you which jobs are moving without a single check-in call, and crew success scores tell you who to trust with the job that can't slip.
The math of a dry run
A truck, a crew of three, fuel, and a lost morning — a single dry run can burn $500 and a schedule slot you can't sell twice.
At builder volume, even a 10% dry-run rate quietly eats a full crew-week every month. Photo-proof requests stop most of them before the truck rolls; geofenced arrival times and dry-run messages with pictures document the rest, so the client who caused the trip — not you — owns it. That's the difference between eating the cost and billing for it.
Your service trucks, live on the community map.
For the trades serving superintendents at national homebuilders like D.R. Horton — every truck, every lot, every arrival on the record.
The Project Map
New lots don't have reliable addresses — so dispatch works in pins, not street numbers. Load the community plat, drop the service on the exact lot, and mark the details that save trips: which gate to use, "park behind the trash box," "avoid the newly planted oak trees." Notes drawn on the map update for everyone instantly.
Geofences log the moment your crew enters the community, and historical playback replays any day on any lot — so a dry-run dispute is settled with a time-stamped map, not a phone argument.
- Live GPS on every truckPlug-in OBD devices you own outright stream position, no driver app required — machines get hardwired trackers.
- Proof of arrivalGeofence alerts time-stamp the moment a crew reaches the community — powerful paired with dry-run scorekeeping.
- Pickups & drop-offs by pinDispatch material runs with pinned locations and times — the dispatcher sees live miles and ETA to the pickup, then to the drop-off, plus status: en route, arrived, unloaded, returning.
- Tap-to-pin locationsStanding at the lot, the gate, or the drop zone? One tap captures its true coordinates onto the map.
OBD diagnostics
Engine hours, fuel, idle time, fault codes, oil life, and tire pressure from every service truck — streamed to your dashboard automatically.
Maintenance action items
Fault codes and service intervals turn into scheduled action items — a truck that breaks down mid-route causes the very dry runs you're eliminating.
Vehicle cameras
AI-assisted dashcams flag hard braking, collision warnings, and distracted driving. Cloud footage protects you in busy communities full of families and parked trades.
Driver safety scoring
Speeding, hard braking, seatbelt compliance — coach your drivers with data and keep your insurance record clean.
Dispatch with proof
From the moment a run is assigned, dispatch sees the driver's distance and ETA to pickup and drop-off in real time. Load photos, weights and counts, and signatures at both ends — every step GPS- and time-stamped.
Live path tracker
The fastest way to map the way in is to drive it — start the tracker, drive the route, and it becomes a drawn access path for every crew after you.
Stop paying for trips that go nowhere.
See how the Service Request Edition fits your operation — request a demo or start free.
Start freeThumbinIT™ and HOTpotato™ are trademarks of es•per'fek.