About es•per'fek

es•per'fek is a pioneering software development company dedicated to transforming project management and service coordination for businesses in construction and service-based industries. Our mission is to deliver intuitive, powerful, and accessible solutions that streamline complex workflows, ensuring precision, efficiency, and profitability. Designed for seamless performance across mobile devices, tablets, and PCs, our software empowers project managers, subcontractors, and their clients to achieve operational excellence.

We offer two integrated solutions: milestoneMESSENGER - Project Management Edition and milestoneMESSENGER - Service Request Edition. These platforms work together to provide a comprehensive ecosystem, addressing the unique challenges of project execution and client service coordination while minimizing inefficiencies like costly dry runs.

Our Software Solutions

milestoneMESSENGER - Project Management Edition

milestoneMESSENGER - Project Management Edition is a robust, user-friendly platform designed to keep projects on track, teams aligned, and stakeholders informed. Built with our trademarked ThumbinIT™ Technology, it features an intuitive, thumb-driven interface optimized for mobile devices, tablets, and PCs, ensuring accessibility for all users, from tech novices to seasoned professionals. Whether managing a single project or overseeing multiple crews across complex operations, this solution delivers unparalleled clarity, accountability, and efficiency.

Key Features

• Structured Milestone Hierarchy: Organize projects into major milestones, each containing minor milestones that function as an ordered to-do list. Dynamic progress bars display completion percentages based on minor milestone progress, providing a real-time snapshot of project status, viewable on any device.
• GPS-Enabled Task Tracking: Crews mark tasks as started or completed with a single thumb tap, capturing precise GPS coordinates via device location services. These location stamps, along with start and completion dates/times, are logged and sent as notifications to bosses and project managers, verifying crew presence at the job site.
• HOTpotato™ Schedule: Our trademarked scheduling system uses vibrant, color-coded potato icons (red for urgent, yellow for upcoming, green for on-track) to prioritize minor milestones across all projects by due date. Accessible on mobile, tablet, or PC, it ensures critical deadlines are never missed.
• Integrated Messenger System: All communications, including start, done, and undo notifications, are centralized within each minor milestone. This replaces scattered phone texts with a project-specific messaging system, maintaining a timestamped archive for audits, disputes, or legal needs.
• Crew Performance Scoring & Analysis: Tracks crew reliability by calculating a success percentage based on accurate task completions versus undo corrections. Detailed analytics reveal what crews excel at and where they struggle, using start/done timestamps and undo frequency to highlight strengths (e.g., timely task completion) and weaknesses (e.g., frequent quality issues requiring undo). Project managers can view reports showing task completion times, GPS-verified locations, and undo rates, enabling data-driven decisions for crew assignments.
• Undo & Verification System: Project managers can verify task completion on-site and use the “undo” feature if a minor milestone is improperly completed, providing a detailed explanation (e.g., “incomplete wiring” or “missing materials”). Crews receive instant notifications via the ThumbinIT™ interface, reactivating tasks and fostering accountability.
• Multi-Project Oversight: Designed for project managers juggling multiple projects and shared crews, the platform centralizes progress tracking, communication, and performance data, reducing errors and ensuring clarity across overlapping teams.
• File & Image Sharing: Teams can upload and share files, photos, and documents within milestones, ensuring all project-related materials are accessible in one place, viewable on any device. This is ideal for sharing site photos, plans, or quality control evidence.

Benefits

• Enhanced Transparency: Real-time GPS, timestamped updates, and detailed notifications keep stakeholders informed, reducing miscommunication.
• Time Savings: Streamlined workflows, centralized communication, and automated scheduling minimize delays and administrative tasks.
• Optimized Crew Assignments: Performance analytics identify top-performing crews for specific tasks (e.g., fastest at framing) and highlight areas for improvement (e.g., high undo rates in plumbing), enabling smarter resource allocation.
• Scalability: Supports projects of any size, from single-site operations to complex, multi-crew endeavors.
• Accountability: GPS tracking, undo verification, and performance scoring ensure crews deliver quality work on-site.
• Protection: Comprehensive communication and performance records safeguard your business against disputes or legal challenges.

milestoneMESSENGER - Service Request Edition

milestoneMESSENGER - Service Request Edition is a specialized solution for subcontractors in residential and commercial new construction, seamlessly integrating with the Project Management Edition to streamline service coordination and eliminate costly dry runs—wasted trips due to unprepared job sites. Tailored for subcontractors working with builders, this edition offers a branded, professional experience that enhances client relationships and operational efficiency. Leveraging ThumbinIT™ Technology, it provides an intuitive interface accessible on mobile devices, tablets, and PCs, ensuring ease of use for both subcontractors and their clients.

Key Features

• Branded Customer Portal: Builders log into a fully customizable interface featuring your company’s logo, colors, and branding, creating the appearance of a proprietary application. This professional portal enhances your brand’s credibility and provides a seamless, intuitive experience for clients, accessible on any device.
• Service Request Workflow: Builders submit service requests (e.g., plumbing, electrical, HVAC) through the portal, specifying details and preferred timelines. Project managers review requests, propose available dates/times, and negotiate with clients. Once agreed, requests are automatically added to the project list and HOTpotato™ Schedule, with drag-and-drop functionality for assigning crews.
• Seamless Integration with Project Management Edition: Approved service requests become projects in the Project Management Edition, inheriting its milestone hierarchy, GPS-enabled notifications, crew performance scoring, and messaging features. This ensures a unified workflow from client request to project completion.
• Dry Run Prevention: Tracks customer readiness by scoring dry runs (unprepared job sites, e.g., missing prerequisites like completed framing) against total service requests, generating a percentage score for each builder. Low-scoring customers can be required to upload photos proving site readiness (e.g., foundation completed, materials on-site) before a crew is dispatched, significantly reducing costly dry runs.
• GPS-Enabled Accountability: When crews mark tasks as started or completed, their GPS coordinates are logged, verifying their presence at the job site. This data is accessible to project managers and can be shared with builders to confirm crew activity, enhancing trust.
• Photo Verification for Readiness: Project managers can enforce photo uploads from builders to confirm prerequisites are met before scheduling crews. For example, a builder requesting electrical work must upload photos showing completed framing, preventing crews from arriving at unprepared sites.
• Customer Scoring Dashboard: A dedicated dashboard displays each builder’s dry run score, total requests, and percentage of successful (non-dry run) requests. Project managers can filter clients by score, prioritize reliable builders, and enforce stricter verification for high-risk clients.
• Drag-and-Drop Scheduling: The HOTpotato™ Schedule allows project managers to drag and drop service requests to assign crews, with color-coded potato icons (red/yellow/green) indicating urgency across all projects, viewable on mobile, tablet, or PC.
• Centralized Communication: All interactions—service requests, date negotiations, photo uploads, and notifications—are stored within the relevant project or milestone. The integrated messenger ensures clarity, replacing external messaging apps and maintaining a comprehensive, timestamped record.
• Multi-Project Management: Supports subcontractors managing multiple builder clients and crews, centralizing all requests, projects, and performance data for easy oversight, even in complex operations.

Benefits

• Cost Savings: Dry run prevention through customer scoring and photo verification saves significant time and resources, ensuring crews work on ready sites.
• Enhanced Client Relationships: The branded portal delivers a professional, bespoke experience, strengthening trust and loyalty with builders.
• Improved Efficiency: Seamless integration with the Project Management Edition eliminates duplicate work, streamlining request-to-execution workflows.
• Transparency and Accountability: GPS tracking, photo uploads, and customer scoring ensure both crews and builders are accountable, reducing disputes.
• Scalability: Handles multiple clients, projects, and crews, making it ideal for subcontractors of all sizes.
• Business Protection: Timestamped communication records and documented dry run data provide legal and operational safeguards.

Why milestoneMESSENGER?

The milestoneMESSENGER suite—comprising the Project Management Edition and Service Request Edition—offers a unified, powerful ecosystem for subcontractors and project managers. By integrating project execution with client service coordination, our software eliminates inefficiencies, reduces costs, and enhances transparency. Key differentiators include:

• Cross-Device Accessibility: Both editions are optimized for mobile, tablet, and PC, with ThumbinIT™ Technology ensuring intuitive navigation for all users.
• Cost Reduction: The Service Request Edition’s dry run prevention saves thousands in wasted crew time, while the Project Management Edition streamlines execution.
• Performance Optimization: Crew and customer scoring provide actionable insights, identifying top performers and high-risk clients for smarter resource allocation.
• Seamless Integration: Service requests flow into project workflows, leveraging shared features like GPS tracking, messaging, and scheduling.
• Professional Branding: The customizable portal enhances your company’s image, appearing as a bespoke solution.
• Comprehensive Records: Centralized communication and performance data protect your business against disputes or legal challenges.

With milestoneMESSENGER, es•per'fek delivers a solution that combines simplicity, power, and innovation, tailored to the unique needs of construction and service-based industries.